Frequently asked questions

Yes. Hire A Techy is an on-site service across greater Hobart. We come to your home or small business so your setup stays as it is — no need to unplug everything and take it to a shop. Call us to confirm we cover your suburb and to book a visit.

Same-day support is often available Monday to Saturday, depending on the job and our schedule. When you call, we will give you an honest timeframe. Urgent issues — like no internet for work or a business that cannot operate — are prioritised where we can.

Not at all. Describe what is happening in your own words — "the Wi-Fi drops out in the bedroom" or "my computer is painfully slow" is perfect. We are used to helping people who do not consider themselves technical, including seniors who want patient, clear explanations.

Sometimes a quick phone call is enough to sort a simple setting. For most home and business issues we prefer an on-site visit so we can see the full picture — your router, devices, and how everything is connected. We will recommend the approach that actually fixes the problem, not what is fastest for us.

Cost depends on the problem and how long it takes to fix. We are upfront about pricing: we scope the issue with you first and quote before any major work. There are no hidden call-out tricks — you will know what you are paying for before we proceed.

If we cannot fix the problem, you do not pay the labour charge. It is that simple. We would rather be honest about limits — sometimes a device is not economical to repair — than charge you for work that does not help.

We aim to keep pricing straightforward. Ask when you call and we will confirm the rate for your booking. We would rather set clear expectations upfront than surprise you on the invoice.

We can recommend and supply gear when it genuinely helps — routers, access points, cables, and similar. We never upsell. If your existing equipment is fine, we will say so and focus on fixing the actual problem.

Hire A Techy is a Hobart-based business run by Ashley Langworthy. You contact us — we do not cold-call claiming to be Microsoft, Apple, or your internet provider. Check our Google reviews, meet us on-site, and ask any question before we start work.

Real tech support does not demand remote access in a panic, gift cards, or cryptocurrency. We will never pressure you to pay before explaining the issue. If someone calls unsolicited claiming your computer is infected, hang up and call a local business you chose yourself — like us.

Ashley or a trusted member of our small team. We introduce ourselves, explain what we are there to do, and answer questions before touching your equipment. If you are booking for an elderly parent or relative, we are happy to speak with them calmly and include family in the conversation.

Slow Wi-Fi and internet drop-outs, sluggish or infected computers, printer connection issues, email and Microsoft 365 setup, new laptop data transfers, smart TV and streaming setup, UniFi home and small-business networking, and electronics diagnostics including board-level assessment where appropriate.

Yes. We support Windows PCs, Apple Macs, laptops, desktops, phones, tablets, printers, routers, smart TVs, and common smart-home devices. If you are unsure whether we cover your device, call and describe it — we will tell you straight away.

Absolutely. We support home users, home offices, and small businesses across Hobart. That includes Microsoft 365, shared printers, Wi-Fi for staff and customers, backup advice, and reliable networking — explained without IT jargon.

We help with setup, connectivity, and software issues on phones, tablets, and smart TVs. For hardware repairs on electronics, we offer diagnostics and can often repair or quote board-level work. If repair is not worthwhile, we will say so honestly.

We regularly visit Hobart, Sandy Bay, Glenorchy, Kingston, Bellerive, New Town, Moonah, and surrounding suburbs across greater Hobart. See our service areas page for detail, or call — we will confirm coverage for your address straight away.

We will explain any visit or service charges when you book. There are no surprise travel tricks — we believe in clear communication before we come to you.

Our focus is greater Hobart and nearby suburbs. For areas further out, call and we will let you know if we can help or recommend someone closer to you.